Custom Sending Domains
By default, MakerVera sends notification emails from a shared platform address — your members see messages from “Your Makerspace via MakerVera” with a @makervera.com sender. With a custom sending domain, emails come directly from your own domain (e.g., notify@yourmakerspace.org), which strengthens your brand and isolates your email reputation.
What Changes With a Custom Domain
Section titled “What Changes With a Custom Domain”| Aspect | Without custom domain | With custom domain |
|---|---|---|
| From address | "Your Makerspace via MakerVera" <noreply@makervera.com> | "Your Makerspace" <notify@yourdomain.org> |
| Sender reputation | Shared across all makerspaces on the platform | Isolated to your makerspace |
| Member experience | Members see “via MakerVera” in their inbox | Members see your domain directly |
All other notification behavior stays the same — templates, rules, scheduling, analytics, and member preferences work identically regardless of the sending domain.
Who Configures Custom Domains
Section titled “Who Configures Custom Domains”Custom sending domains are configured by MakerVera platform administrators, not by makerspace admins. This is because the setup involves DNS record changes and domain verification with the email delivery service — a technical process that requires coordination between the platform team and whoever manages your domain’s DNS.
If you’re interested in setting up a custom sending domain for your makerspace, contact the MakerVera team to get started.
Checking Your Domain Status
Section titled “Checking Your Domain Status”Makerspace administrators with the Manage Notification Settings permission can view the current domain status:
- Go to Admin → Communications → Settings
- Look for the Email Sending Domain section
You’ll see one of the following:
| Status | What it means |
|---|---|
| No custom domain | Your makerspace uses the default MakerVera sending address. All notifications work normally. |
| Pending verification | A custom domain has been configured and is waiting for DNS verification to complete. Emails still use the default address until verification succeeds. |
| Verified | Your custom domain is active. All notification emails are sent from your domain. |
What Happens if Verification Fails
Section titled “What Happens if Verification Fails”If a previously verified domain loses its verification (for example, if DNS records are removed), the system automatically falls back to the default MakerVera sending address. No notifications are lost — they continue to be delivered from the platform identity until the domain issue is resolved.
The platform team monitors domain health automatically and will reach out if your domain needs attention.
Frequently Asked Questions
Section titled “Frequently Asked Questions”Will my members notice the change?
Section titled “Will my members notice the change?”Yes — the “From” address in their inbox will change from a @makervera.com address to your custom domain. The display name and email content stay the same. Members who have your old address in their contacts may want to update it.
Does a custom domain affect deliverability?
Section titled “Does a custom domain affect deliverability?”A custom domain gives your makerspace its own email reputation, separate from other makerspaces on the platform. This is an advantage — your deliverability depends only on your own sending practices, not on other makerspaces’ behavior. However, it also means your reputation is in your hands — maintaining a clean member email list and relevant notification content is important.
Can I use any domain?
Section titled “Can I use any domain?”The domain must be one you control and can add DNS records to. The platform team will provide the specific DNS records needed during setup.
What about replies?
Section titled “What about replies?”Reply-to behavior is unchanged. Replies to notification emails go to your configured Reply-To address (set in Admin → Communications → Settings), regardless of whether you use a custom sending domain.