Membership Tiers

Membership tiers define the benefits users receive based on their subscription level.

How Memberships Work

Memberships are separate from roles:

• Role = What you can do (permissions)
• Membership = What you get (benefits)

A Guest role user with a Pro membership gets Pro benefits but can’t access admin features. A Staff role user without a membership can access admin features but doesn’t get member benefits.

Membership Benefits

Each tier can include:

Booking Benefits

• Advance booking days - How far ahead you can book resources
• Booking limits - Maximum concurrent bookings
• Priority booking - First access to popular time slots

Pricing Benefits

• Resource discounts - Percentage off resource bookings
• Event discounts - Percentage off class registrations
• Store discounts - Percentage off store purchases

Access Benefits

• Member-only resources - Access to premium equipment
• Extended hours - Access during member-only times
• Custom benefits - Defined per tier

Membership vs Role vs Designation

Need	Use
User should access admin dashboard	Change their Role to Staff or higher
User should get booking discounts	Assign a Membership tier
User should teach classes	Add Instructor designation
User should get 24/7 access	Add Key Holder designation
User should manage other users’ roles	Change their Role to Admin

Granting Memberships

Memberships can be granted via:

Payment

User subscribes through billing portal. Membership activates automatically upon payment.

Admin Grant

Admin manually assigns a membership tier:

1. Go to People → Users
2. Click on a user
3. Select a membership tier
4. Choose grant type (Paid, Comp, Promotion)
5. Click Save

Grant Types

• Paid - User paid for this membership
• Comp - Complimentary (for staff, instructors, etc.)
• Promotion - Trial or promotional period
• Scholarship - Reduced rate or free for qualifying users

Managing Membership Tiers

Go to People → Memberships to:

Create New Tiers

1. Click Create Tier
2. Set name, description, and pricing
3. Configure benefits
4. Set member cap (optional)
5. Click Save

Edit Tier Benefits

1. Click on a tier
2. Modify benefits, pricing, or limits
3. Click Save

Changes apply to new grants; existing members keep their current terms until renewal.

View Subscribers

Click on a tier to see all users currently subscribed.

One Membership at a Time

Users can only have one active membership at a time. If you assign a new tier, it replaces the previous one.

For users who need multiple tiers’ benefits, consider:

• Creating a combined tier with all needed benefits
• Using designations for capability-based access instead